Faith Tampa Bay - Support / FAQ

Yes, our player allows you to watch any of our videos in 'full-screen' mode. All that you need to do is select a video to watch and then once the video you selected starts to play, simply click on the full-screen icon which is to the left of the volume control in the player (far right hand side of the player) and your video will be shown in full screen. Please remember to hit the 'ESC' key when you want to go back to the main video player (NOTE: You may have to watch an advertising or promo video prior to your selected video starts to play)

2. I clicked 'Play' to watch a video and there was no audio?

Please make sure that the volume control that is shown below the player is not set to 'Mute' or is lowered all the way to zero. The volume control for the video player is below the player and to the far right. If you confirm that the volume control on the player is not set to 'Mute' and that the volume is all the way up, then please check your computer volume control settings to make sure that they are not set to mute or set to the lowest possible level.

3. What are the recommended system requirements in order to watch videos in the Flash format through the main Premium Player that is accessed via the website?

Watching Faith Tampa Bay videos that are in the Adobe Flash video player/codec via the main Premium Player on the website will work best if you have the Adobe Flash 9 player or higher installed on a computer running Windows XP or Vista. Additionally, we recommend that your computer have a minimum hardware configuration of: Pentium 4, 2GHz processor, 512MB of RAM, 16MB Video Graphics Card, and 10GB of available hard drive space.

4. How do I know what version of Adobe Flash Player/Codec I have?

To verify what the Adobe Flash Codec you have, click 'Play' on a video in the play list. When the video starts to play in the video window, right click the mouse button and you will see what version of the Adobe Flash Codec you have. If the version is not version 9 or higher, click on 'About Flash Video Player 9". Once the Macromedia Adobe web page comes up, select the option that upgrades your Adobe Flash player.

5. How do I know what version of Windows Media Player I have?

To verify what the Windows Media Player version you have, open Windows Media Player from your 'Start' menu. Select 'Help>About Windows Media Player' from the menu bar. A window will pop up showing which version of Windows Media Player you have. You should have Version 9 or higher. If you wish to upgrade your Windows Media Player, go to 'Help', select 'Check for Updates', and follow the prompts.

6. How do I add or remove a video to 'My Playlist' (i.e. favorites)?

When you click on the 'Add to My Playlist' icon, the '+' sign will become a '-' sign. To see if the video has been added to your 'Playlist', simple click on , then click on the 'My Playlist' tab and you will see this video there. To remove a video from your 'Playlist', the easiest way to do this would be to go to the 'My Playlist' tab, find the video that you wish to remove, and click on the 'Remove from My Playlist' icon. The other way is to find the video and then click on the 'Remove from My Playlist' icon.

7. How do I add or remove a video to 'My Managed Personal Player'?

If there is an 'Add to My Managed Personal Player' icon next to the 'Add to or Remove from My Playlist' icon, then you simply click on the 'Add to My Managed Personal Player' icon and this video will not only appear on your Managed Personal Player, but it will also automatically be added to the 'My Playlist' area. To remove a video that was added to your Managed Personal Player, you simply click on the 'Remove from My Managed Personal Player' icon. Removing the video from your Managed Personal Player does NOT automatically remove the video from the list of videos that are in the 'My Playlist' area.

8. How do I get the videos to play automatically?

No matter what 'play list' you are in (New, Top, a Channel, Category, My Play List, etc..) if you hit the 'Play All' button, all of the videos will play automatically

9. I tried to use the available Interactive Area options, such as Rate, Share, Video Link, and Comments, and nothing happens?

There are two (2) instances when this situation can occur. The first could be that you must be a registered user to use the feature, in which case a note should have been displayed telling you that the use of this feature is restricted to 'Members' only. The second could be that In order to use any of the interactive area features, you must first find a video that you wish to watch and then hit the 'Play' button. Once the video starts to 'Play', you can utilize any of the available interactive area features.

10. How do I invite a 'Share' a video with a friend?

Once you are playing a video that you selected, and you wish to 'share' this video, or invite a friend to view this video, simply click on the 'Share' button that is located in the Interactive Area below the main video player, and enter the information requested. It's that simple.

11. I posted a comment but did not see it right away?

If you post a response and then want to see the response right away, you must first hit the F5 key to refresh your browser. Then select the same video that you made the comment about and hit the 'Play' button. Once the video starts to play, click the 'Comments' button in the interactive area below the video player area and you will see the comment that you posted.

12. I rated a video but the rating for that video did not change?

If you rated a video and then want to see what the overall rating for that video is including the rating you gave the video, you must first hit the F5 key to refresh your browser. Once the refresh completes, the latest rating for that video will appear. Remember, we use a 'weighted' average system, so unless your rating is significantly different from what the video rating was prior to you rating that video, you may not see a significant rating change.

13. I 'shared' a video with a friend and my friend never got my 'share video' e-mail?

If your friend did not get a 'Share' video e-mail from our system, there are a number of things you will need to check/verify. First, please verify that the e-mail address that you entered for your friend was correctly entered. Second, please make sure that the e-mail did not go into your friends 'Junk Mail' folder. If you verify that the e-mail you entered is correct and that the e-mail did not go into your friends 'Junk Mail' folder, then please send an e-mail to usersupport@endavomedia.com so that we can review the matter further.

14. I clicked on the 'Video Link' feature, copy/pasted the code into my website, and no player appeared, just the link. Did I do something wrong?

When you cut/paste the 'video link' for a video, all that you are getting is the link that when clicked upon by someone that visits your website, will take the person that clicked on the link to our media player, and automatically start to play the video that you copy the 'video link' for. Our 'video link' does not provide you with a player so that users can watch our videos on your website. However, if you get a Managed Personal Player, instead of the Personal Player that we manage for you, you can associate your favorite videos to your Managed Personal Player, which is then placed into your website or social network site (e.g. Facebook, MySpace, etc..), that does play the videos. To your own Personal Player (that we manage) or your won Managed Personal Player (that you manage), click on the 'Get Personal Player' or 'Get Managed Personal Player' links that are located throughout our website.

15. What is the difference between a 'Personal Player' and a 'Managed Personal Player'?

In order to add our videos along with a player to your personal website and/or social network website (e.g. MySpace, Facebook, Ning, etc..), we offer you two (2) options. If you select the 'Personal Player' as your personal player for your personal website, no registration is required and videos that we select from our inventory will be made displayed there. If you select the 'Managed Personal Player' as your personal player, registration is required, but, you will be able to select from our inventory of videos which videos you want your friends and family to see via our player.

16. I went through the 'Personal Player' or the 'Managed Personal Player' process, cut and pasted my code into my Personal Website, and nothing plays or the player does not appear in its entirety. Did I do something wrong?

Thus far, we have been able to confirm that the Personal Player will function correctly on MySpace, Facebook (when using the My Web Embed Application) and Ning. If you are experiencing trouble with getting our Personal Player to work on your website and/or social network site, please send us a detailed e-mail to usersupport@endavomedia.com and we will review the information provided with the goal being to resolve the issue and get our Personal Player to work on your personal web space.

17. I went through the 'Personal Player' or the 'Managed Personal Player' process, cut and pasted my code into my Personal Website, and all worked fine. However, by mistake, when editing my personal web space, I deleted some or all of the code for the Personal Player and did not keep a copy. How can I get the code again so that I can put the Personal Player onto my personal web space again?

If you opted to place the Personal Player (which me manage) on your personal web space and don't have a copy of the original embed code, please send an e-mail to usersupport@endavomedia.com, along with the URL for your personal web space and the e-mail that you used when you registered for your Personal Player and we will send the Personal Player embed code to you. If you opted to place the Managed Personal Player (which you manage) on your personal web space and don't have a copy of the original embed code, simply log into your account and click on the 'Get Managed Personal Player Code' icon/link. Once you click on this icon/link, the code will be displayed. In some cases, an e-mail may have been sent to you with the Personal Player embed code as well.

18. I don't have time or no longer want to manage the videos that are shown on my Managed Persronal Player, but still want to keep the player with new videos on my personal web space. Is this possible?

If you opted from the start to get a Managed Personal Player, then you can easily switch the videos that are shown on your Managed Personal Player. All you need to do is log into your account, click on the 'My Playlist' tab, and if you have videos on the playlist that you have linked to your Managed Personal Player, then you will see towards the top of the playlist area the option for you to switch what the source of the videos that are shown on your Managed Personal Player should be.

19. What if I can't remember my username and/or password?

If you cannot remember your username and/or password after your initial sign-up, don't worry, just click on 'Login' and once you are on the login page, you will see a 'Forgot Username and/or Password' link on this page. Simply click on this link and following the instructions. You must at least remember the e-mail address that you used when you first signed up. If you go through the process and simply cannot remember your username and/or password, please send an e-mail to usersupport@endavomedia.com requesting your username and/or password and you will get a response within two (2) business days.

20. What operating systems support the viewing of Faith Tampa Bay videos?

The most important thing that you need is a browser that supports the playback of videos that have been converted into the Windows Media Video and Flash formats. Thus far, we have used a browser running on Windows XP, Vista, 2000, and MAC OSX, and the service has performed as expected.

21. What Internet browsers supports the viewing of Faith Tampa Bay videos?

We have tested the viewing of videos using the Internet Explorer 6.0+, Firefox, and Opera browsers. If you have a browser that is not providing a good quality experience, please send an e-mail explaining your situation to usersupport@endavomedia.com.

22. Do I need a broadband Internet connection in order to access the Faith Tampa Bay videos?

In order for you to have the experience we developed the service to provide, you will need to have a high speed/broadband Internet connection having a download speed of at least 768 kbps.

23. Why can I see certain videos on Faith Tampa Bay main video player and not others?

Faith Tampa Bay has 1000's of videos in its library and only a selection is made available to users that do not want to become members. Therefore, if you select a video that is available only to 'members', although the information for the video is showing, you will not be able to watch that video unless you become a member. To become a member and access our entire library of videos, click here.

24. How do I report a problem?

Simply look for our 'Live Help Chat' support button to be 'Available' or 'green' to start an immediate chat with our support team or if no Live Help Chat support button is available for you to click on, send an e-mail to usersupport@endavomedia.com. NOTE: Clearly state the website that you are experiencing trouble with so that the support team can respond quickly and precisely.)